COVID-19: Learn about our elevated hygiene measures here.

COVID-19: Important information for your stay at our hotel

Ladies and gentlemen,
dear guests,

We take your safety and well-being, as well as the one of our employees, as our utmost priority; therefore we have implemented and adhere to the highest standards of safety, hygiene and disinfection to address COVID-19 in collaboration with international medical experts and following the recommendations of the Robert-Koch Institute and the current Corona ordinance of the Federal Ministry of Austria. Please note that the federal regulations are subject to constant change, therefore all information on this website is without guarantee. We try to keep the information as up-to-date as possible.

An overview of our measures to ensure the safety of our guests and employees in the different hotel areas:


General

 

Who is authorised to stay at our hotel?

Persons who are (fully) vaccinated, recovered or (negatively) tested are authorised to travel. The test certificate must not be older than 48 hours. Retests are required during extended stays.

 

Where are the closest test stations?

  • Forum 1, main railway station: 3 minutes (200 m) on foot

Find an overview of the Corona test centres in Salzburg here.

 

Is the wearing of a mask mandatory in the hotel?

The wearing of a mouth-and-nose protection is mandatory in most indoor areas that are not subject to the so-called 3-G regulation, i.e. where proof of vaccination, recovery or a negative test result are required for access.

 

Further measures taken by the hotel:

  • Disinfectant dispensers are available in all public hotel areas.
  • To protect both our guests and employees, our reception desks are equipped with plexiglass panes.
  • Hotel employees are being tested once a week.
  • In order to minimise contact points and transmission routes, your room is only entered and cleaned upon request during your stay. Please request cleaning at the front desk.
  • Access to the lifts is limited to a certain amount of people. For more information, please refer to the signage on site.

Gastronomy

 

Breakfast

Breakfast is served as a buffet. However, consumption may only take place at the seat. Registration is mandatory and stringent access restrictions are currently in place. Please wait in the entrance area; a staff member will seat you. Breakfast is served between 6:30 a.m. and 10:30 a.m.

>> more information

 

Dinner & Bar

Our restaurant and Bar Roque as well as the terrace are open for both hotel guests and external visitors again. Registration is mandatory and stringent access restrictions are currently in place. Please wait in the entrance area; a staff member will seat you. External visitors must present proof of vaccination, recovery or a negative antigen test result. They are required to book a table in advance.

Restaurant & bar (incl. terrace) opening hours:

Tuesday - Saturday, 5:00 p.m. - 10:00 p.m.


Wellness & Fitness

 

Swimming pool

The swimming pool is open bewtween 6:00 a.m. - 10:00 p.m.

Due to the current regulations for recreational facilities, registration is mandatory in Austria. Therefore, we kindly ask you to register at the reception for use or to reserve a time slot.

 

Sauna

Unfortunately the sauna remains closed until further notice.

 

Gym

Our gym is open daily between 6:00 a.m. and 10:00 p.m.

Due to the current regulations for recreational facilities, registration is mandatory in Austria. Therefore, we kindly ask you to register at the reception for use or to reserve a time slot.

>> further information on wellness and fitness


Meetings and events

  • Access to gatherings with more than 100 participants, trade and public fairs and congresses requires proof of vaccination, recovery or a negative antigen test certificate no older than 24 hours.
  • Events with more than 100 participants must be announced to the regional administration; and with over 500 participants require authorisation by the authorities.
  • A prevention concept must be developed and implemented for events with 100 or more participants.
  • Depending on the number of participants, we prepare either a buffet or a menu.
  • Coffee breaks: The products are individually packaged for takeaway.

>> further information

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